Sun Country Airlines Cancellation Policy Explained (2026 Guide)

 


Travel plans don’t always go as expected. Whether it’s a sudden schedule change, illness, or a better deal elsewhere, you may need to cancel your flight. Understanding the Sun Country Airlines cancellation policy can help you avoid unnecessary fees and recover as much of your money as possible. This 2026 guide explains cancellation rules, refund eligibility, fees, and useful tips so you know exactly what to do.

24-Hour Risk-Free Cancellation

Sun Country Airlines follows the U.S. Department of Transportation rule that allows passengers to cancel a booking within 24 hours of purchase for a full refund.

Conditions:

  • Booking must be made at least 7 days before departure

  • Ticket purchased directly from Sun Country (website, app, or phone)

  • Refund returned to original payment method

  • No cancellation fee charged

This is the safest window to cancel if you booked by mistake or changed your mind.

After 24 Hours: What Happens?

Once the 24-hour grace period ends, cancellation rules depend on the type of ticket you purchased.

Non-Refundable Tickets (Most Common)

Sun Country primarily sells non-refundable fares. If you cancel:

  • Base airfare is not refunded in cash

  • You receive a flight credit (voucher) instead

  • Credit value equals ticket price minus cancellation fee

  • Credit valid for future travel (typically 12 months)

Refundable Tickets

These are rare and more expensive, but they allow:

  • Full refund to original payment method

  • No penalty fee

  • Cancellation anytime before departure

Cancellation Fees (2026)

Fees vary based on how close you cancel to departure.

Time Before Departure

Typical Fee

60+ days

Lower fee

14–59 days

Moderate fee

0–13 days

Highest fee

The remaining balance becomes a travel credit.

What Is a Sun Country Flight Credit?

Instead of losing your ticket value, Sun Country issues a non-transferable travel credit.

Important rules:

  • Must be used by the expiration date

  • Can be applied to future bookings

  • Fare difference applies if new flight costs more

  • No cash value

Credits are emailed after cancellation confirmation.

How to Cancel a Sun Country Flight

Canceling online is the fastest method.

Steps:

  1. Visit Sun Country Airlines official website

  2. Go to My Trips

  3. Enter reservation code and last name

  4. Select the flight

  5. Click cancel booking

  6. Confirm cancellation

You’ll receive an email confirmation and credit details.

Cancelling Through Customer Support

You may need assistance if:

  • You booked through a travel agency

  • The website shows an error

  • You have a group booking

  • Special assistance was requested

Have your reservation number ready to speed up the process.

If Sun Country Cancels Your Flight

If the airline cancels your flight, you have stronger passenger rights.

You can choose:

  • Full refund to original payment method

  • Free rebooking on another flight

  • Travel credit

Refunds are allowed even on non-refundable tickets when the airline is responsible.

Missed Flight (No-Show Policy)

If you fail to cancel before departure:

  • Ticket becomes forfeited

  • No credit issued

  • Entire fare lost

Always cancel before the scheduled departure time.

Tips to Avoid Losing Money

  • Cancel within 24 hours whenever possible

  • Monitor email for schedule changes

  • Choose flexible fares for uncertain plans

  • Use travel insurance for emergencies

  • Cancel early to reduce fees

  • Save your cancellation confirmation

Planning ahead can save a significant portion of your fare.

Refund Processing Time

Refund timelines depend on payment method:

  • Credit card: 7–14 business days

  • Debit card: Up to 20 business days

  • Travel credit: Issued shortly after cancellation

Processing times may be longer during peak travel seasons.

Final Thoughts

The Sun Country Airlines cancellation policy is straightforward but strict compared to full-service carriers. Most tickets are non-refundable, but the airline protects passengers by offering travel credits instead of total loss. The most important rule is to cancel early ideally within 24 hours to receive a full refund.

By understanding ticket types, fees, and deadlines, you can confidently manage your booking and avoid unexpected costs. Always review fare conditions before purchasing and act quickly if your travel plans change.

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